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For anyone needing support using Gramps open source genealogy software, please visit the Gramps Forum, powered by Discourse. Our community will gladly help you.
Contents
Reporting bugs
The recommended way to report a bug is to use the Gramps Bug Tracker, see How to report bugs. This allows the Gramps Developers to follow a formal method of tracking and resolving your report. Due to the high volume of email that the primary developers receive, there is always a chance that an email may slip through the cracks. Using the bug tracker will make sure that your issue will be handled.
Submitting a Bug Report directly to the Gramps Bugs mailing list is not recommended. However, if you are having problems isolating a bug or suspect that your issue is a known bug, the mail-list is a forum that might help.
Requesting enhancements
Requesting an enhancement, we would prefer that serious requests get submitted to the bug tracker. This allows us to formally track the request. Create a feature request on the Gramps Bug Tracker, you switch to Project: Feature Requests on the top right corner, and select Report Issue.
Alternatively you can informally ask through the gramps-users or gramps-devel mailing lists, but as mentioned use the bug tracker to create a feature request please.
Wiki, Website/Blog
The Gramps Wiki documentation is a community project. If you notice that documentation is: outdated, incomplete, entirely missing, or not yet translated into your native language; request a WikiContributor account and help us improve!
Editing MediaWiki pages can be a frustrating skill to learn. After logging in to your account, you can start by raising questions or making suggestions on the Discussion pages. We'll help you with the actual editing while you learn the tools.
Reporting problems with the contact applications
For problems relating to the Gramps site and the applications used to support Gramps, contact the Webmaster or raise the issue on the developer maillist described below.
Mailing lists
Mailing Lists, also known as MailLists, are (often uncensored & unmoderated) systems of exchanging mass Email messages. The messages from validated subscribers are also archived and made available for searching.
There are several older mailing lists on various topics related to Gramps ( but we recommend joining the forum below):
- gramps-announce (unsubscribe/subscribe, archives)
- Announcements and general important news items. Very low traffic.
- gramps-users (unsubscribe/subscribe, archives)
- Discussions on using Gramps. Low traffic.
- gramps-bugs (unsubscribe/subscribe, archives)
- Filing and tracking of bugs in the software. Very low traffic
- gramps-devel (unsubscribe/subscribe, archives)
- For issues relating to software development. Low traffic.
Forum
The Gramps user community maintains an active presence in a variety of online forums. For many years, the 'official' (monitored and maintained by Gramps volunteers) support channel used a series of MailLists for simple text communications. Beginning in 2020, most of the 'official' support traffic started passing through an online forum powered by the Discourse platform which added the ability to include illustrations, formatting and corrections.
The MailList became a 'legacy' support system that boasts extensive archives of discussion threads. However, the Discourse forum hosting offers registered users a preference option for Emails to simulate a "mailing list mode". From registered eMail accounts, they can also respond to messages or begin new threads. And Categories or sub-categories can be individually muted.
Official
- Discourse forum for Gramps: You can use the forum to discover tutorial videos, ask questions and get help from the Gramps community. It is also a great place to keep up-to-date with the latest development plans. Feel welcome to have a look anonymously or sign up for an account so that you can interact.
Unofficial
There are also some independently operated groups:
- On Reddit The Gramps Project was created by mvuijlst in 2012.
- On Facebook:
- the GRAMPS for Genealogists group was created by Tom Shaw 2015. (The I use GRAMPS group was created by Dan Garnitz in 2009 and merged into the "GRAMPS for Genealogists" group in 2022.)
- the Dansk gramps brugergruppe exist for Danish Gramps users.
- the Usuarios de Gramps en castellano exist for Spanish Gramps users.
- On Google Groups "Gramps Finland" is for information exchange between Finnish users of Gramps.
- On the Genealogy Stackexchange questions marked gramps can be asked.
- On Geneanet > Forum Home > French Forums > Genealogy discussions > Genealogy software > Gramps, the mutual support forum for French Gramps users. or you can use the French Section on the Gramps forum at https://gramps.discourse.group/c/international/francais-french/12
- On https://discourse.genealogy.net/ for the German association for computer genealogy (CompGen), which has a subforum about Gramps which is quite active. It is called gramps-l (l for list because it used to be a mailing list before they switched to discourse). The direct link is https://discourse.genealogy.net/c/gramps-l/66 but it’s only visible to registered users of discourse.genealogy.net. [1]
Chat Room
You have two options.
IRC (Internet Relay Chat)
Please feel free to drop by on channel #gramps over at irc.libera.chat server. All users and developers are welcome!
You can use the Libera Chat Web IRC to connect if you do not have an IRC client.
Some IRC guides:
Matrix Chat room
A Gramps Matrix chat room is available
- Use the web app https://app.element.io/#/room/#gramps:matrix.org
Or download Element IM, which is available for Windows, macOS, Linux, Android and iOS see:
Copyright infringements
Please, mail the Developers mailing list (subscribe first) with the wiki page containing the infringement, as well as the manner of infringement.
